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Heating & Cooling Experts Ltd is committed to providing a high standard of service. If you are unhappy with any aspect of our work, we want to hear about it so we can put things right.

How to make a complaint

You can contact us by:

Please give us your name, address, a description of the problem and what you would like us to do to resolve it.

What happens next

  1. We will acknowledge your complaint within 5 working days.
  2. We will investigate and aim to send you a full response within 4 weeks.
  3. If we cannot resolve it within 4 weeks, we will write to explain why and when you can expect our final response, which will be no later than 8 weeks after we received your complaint.

Complaints about finance

Heating & Cooling Experts Ltd (FRN 1029082) is an Introducer Appointed Representative of TradeHelp Ltd, which is authorised and regulated by the Financial Conduct Authority (FRN 697812).

If your complaint relates to a finance agreement arranged through us, we will deal with it under this procedure together with TradeHelp Ltd. You can also contact TradeHelp Ltd directly.

If you are not satisfied with our final response, or 8 weeks have passed since you first complained, you may be able to refer your complaint to the Financial Ombudsman Service, free of charge:

You must refer your complaint to the Financial Ombudsman Service within six months of the date of our final response.

Heating & Cooling Experts Ltd. Registered in England and Wales, company number 16065917. Registered office: 36 Highfield, Withernsea, HU19 2LL.